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FAQs

How do I exchange or return a purchase?

 

All items are FINAL SALE 

Why was my order cancelled?

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.

 

When is my order going to be shipped?

Most orders ship within 2-3 business days and will arrive within 2-4 business depending on your location. During high volume periods (product launches, promotions, and holidays) please allow extra time for us to process your order. Please note: All discounted items are final sale.

 

My Items need to ship Internationally, do I have to pay any Taxes or Customs?

Thank you so much for your International Order. Items shipped outside of the United States may be subject to duties, taxes, handling or other miscellaneous charges which have been defined by the country of import. These fees are not included in the cost of your order. Steve Laurant will not be held responsible for any international costs that may occur. Please check with your local customs before placing your order!

 

 

If my tracking number says my package was delivered but I didn't receive it, what do I do?

We can no longer be held responsible for missing packages if tracking says delivered to final location. At this point you need to contact your local post office.  

I need to change my order or my shipping address. How can I do this?

Our orders normally process within 24-48 hours once they've been submitted. To correct any errors made with your order or your address information, we recommend contacting our customer service department to request a cancellation. If your order has already been processed, unfortunately, the order will ship as is and cannot be modified. Please contact us at SteveLaurantBeauty@gmail.com and we will be happy to assist you.

 

I'm having trouble placing my order and need assistance.

We apologize for any difficulty you may experience while placing your order. Please contact us at SteveLaurantBeauty@gmail.com and we can assist you in placing your order.